At DesignVault Studio, we are committed to ensuring client satisfaction with our digital design services. This Refund Policy outlines the terms and conditions regarding refunds for services provided. By engaging with our services, you agree to the terms outlined below.
1. General Refund Eligibility
Refunds may be issued under specific conditions, based on the status and scope of the project. Refunds are not available for completed services or after final approval from the client.2. Project Deposit Refunds
DesignVault Studio typically requires a non-refundable deposit to initiate projects. This deposit covers initial research, planning, and setup time. In cases where a project is canceled before significant work has begun, we may consider a partial refund of the deposit at our discretion.3. Refunds for Services in Progress
For services in progress, refunds will be assessed based on the percentage of work completed:- Less than 25% Complete: A partial refund may be issued, deducting costs for time and resources already expended.
- 25% – 75% Complete: Partial refunds may be available, but they are adjusted to cover all work completed up to the cancellation date.
- More than 75% Complete: Refunds will not be provided, as the majority of the work has been completed.
4. Refund Exclusions
Refunds will not be issued in the following cases:- If the project is canceled due to delays caused by the client (e.g., failure to provide required materials or respond to feedback).
- For services that have been fully completed, reviewed, and approved by the client.
- For any third-party expenses, licenses, or resources purchased on behalf of the client, as these are non-refundable costs.